AI user interviews
In-depth interviews.
A hundred a day.
AI-moderated user interviews with real people, recruited for you, in many languages, with the follow-up questions a good researcher would ask.
The depth of a one-hour interview, at the sample size of a survey.
AI user interviews replace scheduling, moderating and note-taking. Cookiy recruits the participants, the AI moderator runs every session in parallel, and each in-depth interview arrives recorded, transcribed, translated and analysed.
Inside the interview
An interview that
listens back.
Most research captures what people say. Cookiy also captures how they say it, where they are and what they almost said.
“Walk me through what happened right after you cancelled.”
Shorter answers, less eye contact.
Dig into the price comparison she started and dropped.
Smart follow-ups
When someone hesitates or says something unexpected, the moderator notices and digs deeper.
In their own space
Interviews at home, at work or in the store, where real behaviour happens.
Emotional signals
Sentiment and engagement tracked through every conversation, so you see where friction lives.
Live observation
Watch as it happens, flag moments for your team and add a topic mid-session.
From every session
Everything you need
to use what they said.
Video and audio
The full recording, so you can see faces and hear tone, not just read a quote.
Transcript and translation
Speaker turns and timestamps, translated into your working language.
Summary per participant
What this person said, did and felt, in a few lines, linked to the moments.
Themes across sessions
Findings ranked by how often and how strongly they came up.
Highlight clips
The moments that matter, clipped with tags and ready for a deck.
Tone and emotion
Hesitation, frustration and delight marked on the timeline.
Example study
What a study looks like.
“Why do trial users leave before they pay?”
- Who
- 40 trial users who did not convert, US and UK, verified from product data
- Method
- AI interviews with screen share of the setup flow
- Timing
- Launched at 9am, first findings by early afternoon, report next morning
- Team
- PM and designer watched six sessions live and added one question mid-study
What came back
Most never reached the feature they signed up for.Mentioned in 26 of 40 interviews
The pricing page raised a doubt the trial never answered.Strong hesitation marked in 14 sessions
Invited teammates converted; solo trials rarely did.Clear split between the two groups
Illustrative example based on typical studies.
Keep exploring
Related: AI moderator, Live observation and Participant recruitment.
About AI user interviews.
What are AI user interviews?
In-depth interviews with real people, moderated by AI instead of a human researcher. The AI follows your discussion guide, asks follow-up questions when an answer is vague or surprising, and records video, audio and transcript for analysis.
How many interviews can I run?
As many as the question needs. Teams typically run 20 to 100+ interviews per study, and Cookiy can complete 100+ interviews in a single day because sessions run in parallel.
Which languages are supported?
Interviews run in many languages, and transcripts are translated so your team can read every session in one language. Tell us the markets and we confirm recruiting before launch.
Do participants know it is an AI?
Yes, always. Participants are told they are speaking with an AI moderator and agree to how their answers are used. Many say they find it easier to be candid.
How long is each interview?
You decide through the discussion guide. Cookiy helps you size the guide to the depth you need and keeps each session on topic.
Can my team watch?
Yes. Watch any session live, read the translated transcript as it happens and send the moderator a new question. See live observation.
Your first twenty interviews
can finish today.
Free to start. No credit card. Video on this site is licensed stock footage of real people.